For questions 1-10, fill in the blank with the letter of the term that best matches the description.
a coverage
b. insurance
c. policy
d. risk management
e. actuary
f. insurer
g. liability
h. claim
i. premium
j. deductible

1.) An arrangement by which a company gives customers financial protection against loss or harm in return for payment.
2.) Determining, minimizing, and preventing accidental loss in a business, for example, by taking safety measures and buying insurance.
3.) The company that sells insurance
4.) The amount of money charged for a certain amount of insurance coverage
5.) The amount an insured person must pay before making a claim against an insurance policy before an insurer will pay any compensation.
6.) The amount or type of protection provided by an insurance policy
7.) A statistician who calculates insurance premiums, risks, dividends, and annuity rates.
8.) A fixed dollar amount of coverage for damages than an insured becomes legally liable to pay due to an accident or other negligence.
9.) An application for payment under an insurance policy
10.) A contract of insurance

Jameson manages a well-known cell phone company. this company has been voted as having the best cell-phone service. consumers appreciate the fact that they can call from almost anywhere in the world and the service still gets through. jameson knows that the company's product far surpasses that of the competition. one thing has been bothering him, though. in order to put so many resources into ensuring the best service, jameson has cut back on employees at the firm's customer call center. recently, consumers have begun complaining about long wait times when they call in with a problem or concern. although its cell phone service is still considered one of the best, customer satisfaction with the firm's customer service has plummeted. jameson does not understand why consumers are getting so upset. he believes the exceptional cell phone service more than makes up for long waiting periods and other issues with its customer service. "after all," he says, "they can't have it all. if i invest more in customer service, that means less investment on ensuring the quality of our product offering."refer to scenario. jameson has asked you, a marketing consultant, to give him advice. he cannot understand how a cell-phone company with the best product offering in the cell-phone service industry could get such low satisfaction ratings simply because the customer service is not up to par. you suggest that jameson has a narrowly defined view of the company's product offering. you tell jameson that successful marketers should define their products as what they

Jennifer purchased a house in a brand new development in the outskirts of town. when her house was built, the nearest fire department was nearly 20 miles away. as her neighborhood developed, the density of the community called for a new fire department 1.5 miles away. what effect will the new fire station have on her homeowners insurance premium? a. a new fire department will be more demanding on local taxes. her annual premium will go up. b. the location of a fire department has no bearing on the value of her house. her annual premium will stay the same. c. the new fire department will reduce the risk of financial loss in her home. her annual premium should decrease. d. with a fire department so close (less than 5 miles), financial risk on jennifer’s home practically disappears. she will not need to pay insurance anymore.

Down under products, ltd., of australia has budgeted sales of its popular boomerang for the next four months as follows: unit salesapril 74,000may 85,000june 114,000july 92,000the company is now in the process of preparing a production budget for the second quarter. past experience has shown that end-of-month inventory levels must equal 10% of the following month’s unit sales. the inventory at the end of march was 7,400 units.required: prepare a production budget by month and in total, for the second quarter.