5. What regulatory risks will Vicky face in operating a vehicle rental service in the state of Colorado

The dollar value generated over decades of customer loyalty to your company is known as brand equity. viability. sustainability. luck.

Which of the following is a characteristic that can be used to guide the design of service systems? a. services cannot be inventoried. b. services are all similar. c. quality work means quality service. d. services businesses are inherently entrepreneurial. e. even service businesses have internal services.

The research of robert siegler and eric jenkins on the development of the counting-on strategy is an example of design.