Business, 07.12.2021 01:00 jamiahharrell21

Carla is the manager of a department store and wants to put a stronger emphasis on serving her customers. She holds a meeting for several hours where she and her team come up with very detailed solutions for each aspect of service and how these solutions should be carried out. But once the next work week starts, the employees seem to sink back into their old routines, not utilizing the new tactics they discussed. Required:
Which cell of matrix below would this situation fall into?

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Carla is the manager of a department store and wants to put a stronger emphasis on serving her custo...

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