The following information pertains to Manning Video Company. 1. Cash balance per bank, July 31, $8,363.
2. July bank service charge not recorded by the depositor $22.
3. The bank erroneously charged another company's $700 check against Manning's account.
4. Cash balance per books, July 31, $9,784.
5. The bank charged Manning's account $350 for a customer's NSF check.
6. Deposits in transit, July 31, $2,700.
7. Manning recorded a cash receipt from a customer as $32. The bank correctly recorded it at $23.
8. Bank collected a $1,750 note for Manning in July, plus interest $36. Less collection fee $20. The collection has not been recorded by Manning and no interest has been accrued.
9. Outstanding check, July 31, $594.

Jameson manages a well-known cell phone company. this company has been voted as having the best cell-phone service. consumers appreciate the fact that they can call from almost anywhere in the world and the service still gets through. jameson knows that the company's product far surpasses that of the competition. one thing has been bothering him, though. in order to put so many resources into ensuring the best service, jameson has cut back on employees at the firm's customer call center. recently, consumers have begun complaining about long wait times when they call in with a problem or concern. although its cell phone service is still considered one of the best, customer satisfaction with the firm's customer service has plummeted. jameson does not understand why consumers are getting so upset. he believes the exceptional cell phone service more than makes up for long waiting periods and other issues with its customer service. "after all," he says, "they can't have it all. if i invest more in customer service, that means less investment on ensuring the quality of our product offering."refer to scenario. jameson has asked you, a marketing consultant, to give him advice. he cannot understand how a cell-phone company with the best product offering in the cell-phone service industry could get such low satisfaction ratings simply because the customer service is not up to par. you suggest that jameson has a narrowly defined view of the company's product offering. you tell jameson that successful marketers should define their products as what they

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