Paul's new plans created a crisis situation for the deli. When Paul initially met with his team, he emphasized the importance of pleasing customers, despite the changes he was suggesting. He outlines each team member's work and the expected output for the next two weeks. At the end of the meeting, it is understood that every person who remains at the deli will put in extra hours of work. Nobody questions Paul because they feel his decision cannot be altered. What ethical lines did Paul cross in this situation

Analyzing the above scenario, it is correct to state that manager Paul crossed ethical boundaries in this situation because he did not offer clear and assertive communication to team members.

What happened was that he did not communicate his decision bi-directionally, that is, he did not allow his decision to change the work to receive feedback from the team, although the established changes would impact the way the team performs its work, so it can to say that Paul used his hierarchical position to express his authority, which meant that there were no questions because the workers felt that the manager's decision could not be changed.

In a work environment, bidirectional communication is essential, the leader must guide his team strategically to achieve organizational goals, but receiving feedback from employees is essential to maintain a work environment focused on development, creativity, motivation and productivity.