One of your new customer service representatives often gets flustered when customers are angry. You've tried giving her advice, but she isn't improving. How would you respond? A Instruct her to transfer angry customers to more experienced employees
B Ask a senior employee to watch her performance and give her feedback
C Closely monitor her performance and intervene to take calls when needed
D Suggest that she review the training manual more thoroughly
E Have her role-play angry customer scenarios with a senior employees ​

The next dividend payment by savitz, inc., will be $2.08 per share. the dividends are anticipated to maintain a growth rate of 6 percent forever. if the stock currently sells for $42 per share, what is the required return?

Asap describe three different expenses associated with restaurants. choose one of these expenses, and discuss how a manager could handle this expense.

Financial performance is measured in many ways. requirements 1. explain the difference between lag and lead indicators. 2. the following is a list of financial measures. indicate whether each is a lag or lead indicator: a. income statement shows net income of $100,000 b. listing of next week's orders of $50,000 c. trend showing that average hits on the redesigned website are increasing at 5% per week d. price sheet from vendor reflecting that cost per pound of sugar for the next month is $2 e. contract signed last month with large retail store that guarantees a minimum shelf space for grandpa's overloaded chocolate cookies for the next year