When hotel desk receptionists complained of boredom from doing the same few tasks, management expanded their job to include taking reservations and assigning rooms. Rather than having employees assemble an entire toy in each team one employee puts together the body, one adds the motor, and the third paints it. When management decided to give custodians more control over their work they let them schedule their shifts and track and order their own cleaning supplies. Every two hours the members of the iPad assembly team switch tasks so that they do not have to do the same thing all day. When starting a new business unit, company leaders must identify what tasks will be done by which jobs.