Serge supervises toolmakers who make custom parts for the engineering department before these parts go into production. Deshaun is a self-starter who thrives on solving tough problems, while Duncan prefers straightforward jobs, and doesn't handle stress well. Last week, Serge gave Duncan a difficult, time-sensitive project. Serge recognized that Duncan would handle the project well if he approached him differently than he would if Deshaun was doing the work. Which conceptual anchor of OB knowledge is involved here

the contingency anchor

Explanation:

The conceptual anchor of OB knowledge that is involved here is the contingency anchor.

According to the contingency anchor, a particular action may bring about different consequences when it occurs in different situations.

The contingency anchor states that not every solution will be useful in every situation. Since Deshaun is a self-starter who thrives on solving tough problems, while Duncan prefers straightforward jobs but Duncan was given a difficult, time-sensitive project, then Serge recognized that Duncan would handle the project well if he approached him differently than he would if Deshaun was doing the work, this is the contingency anchor.

it's obviously d. it could be c though.