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Business, 25.05.2021 22:10 melvindiana58

Negative word-of-mouth is said to occur when: a. consumers associate negative feelings with a product. b. consumers lodge complaints in company websites after having negative product experiences. c. consumers pass on negative information about a company from one to another. d. consumers feel that they are spending more on the maintenance of a product than the actual price of the product. e. consumers feel that they are paying more for a product than the perceived benefits offered by it.

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