Type the correct answer in the box. Spell all words correctly. Which good customer service skill does Tony seem to possess?
Tony works as a customer service professional for a store that sells refrigerators. He met a customer who was furious with the store’s service. Apparently, the store had delivered the wrong refrigerator model to the customer’s home address. Tony apologized on behalf of the store. He told the customer that the store would quickly replace the product. He interacted with the customer for a while and promised that the store would never give the customer a chance to complain in the future. Tony’s
helped him make the customer believe in the store’s service.

Skychefs, inc. prepares in-flight meals for a number of major airlines. one of the company's products is grilled salmon in dill sauce with baby new potatoes and spring vegetables. during the most recent week, the company prepared 4000 of these meals using 960 direct labor hours. the company paid these direct labor workers a total of $19,200 for this work, or $20.00 per hour. according to standard cost card for this meal, it should require 0.25 direct labour-hours at a cost of $19.75 per hour.1. what is the standard labor-hours allowed (sh) to prepare 4,000 meals? 2. what is the standard labor cost allowed (sh x sr) to prepare 4,000 meals? 3. what is the labor spending variance? 4. what is the labor rate variance and the labor efficiency variance?