Many companies have sophisticated tracking software that registers and monitors customer complaints this is an example of what A Quality problem identification

B gap analysis

C critical incident technique

D credence qualities

Your local Credit union offers a variety of services to its members including checking and savings account home equity and Carlin’s with great rates the credit union also regularly offers fresh baked cookies and gourmet coffee what argument services does the credit union offer

A fresh baked cookies and gourmet coffee
B great rates
C savings and checking accounts
D home equity loans

Which of the following is an example of a BTB Internet service
A tech support
B travel planning
C online shopping
D gaming platforms

The measure of the difference between a customer expectation of a service quality and what actually occurred as a reference to as
A service analysis
B gap analysis
C SERVQUAL analysis
D reliability analysis

Uppose that the federal reserve purchases a bond for $100,000 from donald truck, who deposits the proceeds in the manufacturer’s national bank. what will be the impact of this purchase on the supply of money? the money supply will increase by $100,000. the money supply will increase by $80,000. the money supply will increase by $500,000. this action will have no effect on the money supply. if the reserve requirement ratio is 20 percent, what is the maximum amount of additional loans that the manufacturer’s bank will be able to extend as the result of truck’s deposit? the maximum additional loans is $100,000. the maximum additional loans is $80,000. the maximum additional loans is $20,000. the maximum additional loans is $500,000. given the 20 percent reserve requirement, what is the maximum increase in the quantity of checkable deposits that could result throughout the entire banking system because of the fed’s action? this action will have no effect on the money supply. the money supply will eventually increase by $80,000. the money supply will eventually increase by $500,000. the money supply will eventually increase by $100,000.

At the end of year 2, retained earnings for the baker company was $3,550. revenue earned by the company in year 2 was $3,800, expenses paid during the period were $2,000, and dividends paid during the period were $1,400. based on this information alone, retained earnings at the beginning of year 2 was:

When the federal reserve buys bonds from or sells bonds to member banks, it is called monetary policy reserve ratio interest rate adjustment open market operations