Robert's coworkers have decided to organize a strike against their employer. they say they won't report to work until they receive a pay increase. robert doesn't really feel this is fair because he knows the budget has been cut, and the employer is trying to discuss other ideas with the workers. robert decides to participate in the strike anyway. robert's actions can best be explained by:

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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