Della, the new ceo of sky advertising, has been with the firm for over 25 years. she was picked by the board to turn the 85-year-old agency around and to do so, della wants to bring back some old ideas that previously worked at sky. she plans on having managers and veteran employees instruct each other about the organization's chosen values, beliefs, and expectations through holding some of the old rites and rituals, retelling stories about company legends, bringing back training and coaching, and once again having quarterly reward ceremonies. the things della wants to do are an example of