In the past, the major purpose of organizational design was to facilitate the needs of management in making their job easier, rather than

The term that fits the blank is EXPANDING OUTSOURCING. Outsourcing is a common way that has been used by companies or organization which involves the use of work from outside suppliers. This reduces the amount of workload within the company. But in the past, this is not what they have practiced and they are more focused on improving and facilitating the needs of the management to make the jobs easier.

Answer( optimism );

Answer fair credit billing act;