16. The selling of goods and/or services to a customer is called O A. purchasing
B. food service.
O C. service industry.
D. retail

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.

Match each type of insurance with an example of when the insurance company would make a payment.a.liability coverageyou cause an accident that damages someone else's car.b.disability insuranceyou go to the emergency room after a car accident.c.renter's insuranceyour stereo and computer are stolen from your apartment.d.health insuranceyou have to take a month off from work because of a broken leg.

According s.m.a.r.t guidline goal should be