Darius wanted to buy a roll of packing tape at the grocery store. He searched the aisle that had office supplies and couldn't find it. After finding a store employee, he learned that the packing tape was located in a display of holiday items and placed on a top shelf. A product like the packing tape may be located where customers like Darius cannot easily find it or an employee may provide mistaken information about a product's features or benefits. In this case, the service delivery failure was .

What is the second step in communication planning? determine the purpose of the message outline the communication for delivery determine the best channel of communication clarify objectives identify the audience

According to this excerpt, a key part of our national security strategy is

Explain whether each of the following events increases, decreases, or has no effect on the unemployment rate and the labor-force participation rate.a. after a long search, jon finds a job.b. tyrion, a full-time college student, graduates and is immediately employed.c. after an unsuccessful job search, arya gives up looking and retires.d. daenerys quits her job to become a stay-at-home mom.e. sansa has a birthday, becomes an adult, but has no interest in working.f. jaime has a birthday, becomes an adult, and starts looking for a job.g. cersei dies while enjoying retirement.h. jorah dies working long hours at the office.