Explain how the conflict resolution techniques used in the scenario below are inappropriate. Situation: Lisa purchased a product from Al's Hardware that she later decided she did not want. Upon trying to return it, Gerard, a customer service representative stated that despite the company's return policy, he could not complete the return because she should not have bought the item if she was unsure that she wanted it. Gerard interrupted her while she explained her story in order to tell her that her return could not be completed.