human relations Manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization. leadership The ability to influence individuals and groups to cooperatively achieve common goals. reward power How well people get along with each other when working together. identity power The ability to control behavior. expert power Power that comes from the position the manager holds in the organization. position power Power based on the ability to control rewards and punishments. leader Power given to people because of their superior knowledge about the work. power Power given to people because others identify with and want to be accepted by them.