Identify which scenario is self-management or relationship management. In 1972, Walter Mischel, a professor at Stanford University, conducted an experiment in which he offered young children one marshmallow to eat now—or three marshmallows if they could wait for 10 minutes. When Mischel followed up on the children later, he found that those who had wa•ted 10 minutes for their marshmallow as children had better jobs, higher salaries, and other positive life outcomes as adults.

Kent Thiry took over DaVita Inc. in 1999 when the dialysis company was on the verge of failure. From 2000 to 2005, he turned the company around by creating a culture jn which employees could "feel an emotional level of trust and mutual commitment: Thiry helped employees see that they were a community first and a company second, changing their feelings about the business and its mission.