Shelly hired mostly high school and college students at her landscaping business. Although her company was earning a profit, it wasn't the success she envisioned. After talking with customers and potential customers, Shelly began to hire additional workers from different age groups and experience levels. Hiring workers with more experience enabled her to bid for more complicated projects and increased customers' confidence and satisfaction. This scenario illustrates the leadership concept of:

Diversity promoter

Explanation:

Analyzing the scenario of the question above, it is correct to say that Shelly promoted diversity in the organization by hiring additional employees of different age groups and levels of experience, and thus managed to compete for more complicated projects and increased customer confidence and satisfaction.

The diversity in the organization promotes greater innovation, creativity and a culture more favorable to development, through the exchange of experiences, which benefits the internal and external environment, since there is greater identification of the problems related to each age group and greater satisfaction of the customers' needs. , which increases the company's positioning in the market and customer loyalty.

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