Dave Docket, the installation manager at Kleen Waterproofing, receives a high number of customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed, and customer dissatisfaction rate keeps increasing. Dave hires several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave wonders how he can understand what is going on with his crew behavior and what he can do to improve the situation. According to the MARS model, the new employees Dave has hired will likely: a. be able to learn and perform better than the existing employees of the organization.
b. have lower job performance due to poor role perceptions.
c. have high job performance because they are motivated and able to perform the work.
d. have above average organizational citizenship and commitment toward the organization.
e. have a high degree of differentiation according to Holland's classification of occupations.

Option b:. have lower job performance due to poor role perceptions.

Explanation:

Perception is the process by which individuals viee, organize and interpret their impression logically or sensory so as know or understand meaning to their environment.

Poor perception of Job in the workplace is simply known as employee do not understand what their role should be in that environment. So, they tend to not give their best or have a reduce performance. The best the is to educate the employee more. List out their role for easy understanding. They should ask questions on what their role entails.

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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