Business, 01.03.2021 23:50 josuemartinez1030
Lesson 3: Handling Tense Situations
1. What are you responsible for when dealing with customers?
2. What are the three techniques for managing personal stress?
3. What is the first thing you should say to an upset customer?
4. Why should you restate the customer’s problem?
5. How does listening carefully help the customer?
6. What will help you show empathy?
7. What will you likely have to do to identify the root cause of the issue?
8. If research will take some time, what should you do?
9. What should you communicate to the customer about their issue?
10. If you can’t give the customer what they want, what should you do?
11. Why should you show compassion when addressing a customer’s issue?
12. Why should you thank the customer after resolving an issue?
13. Why is following through on promises imp
Answers: 3
Business, 21.06.2019 18:20
Alyeska services company, a division of a major oil company, provides various services to the operators of the north slope oil field in alaska. data concerning the most recent year appear below: sales $18,000,000 net operating income $6,300,000 average operating assets $35,200,000 1. compute the margin for alyeska services company. (round your answer to 2 decimal places.) 2. compute the turnover for alyeska services company. (round your answer to 2 decimal places.) 3. compute the return on investment (roi) for alyeska services company. (round your intermediate calculations and final answer to 2 decimal places.)
Answers: 1
Business, 22.06.2019 09:40
The relationship requirement for qualifying relative requires the potential qualifying relative to have a family relationship with the taxpayer. t or fwhich of the following is not a from agi deduction? a.standard deductionb.itemized deductionc.personal exemptiond.none of these. all of these are from agi deductions
Answers: 3
Business, 22.06.2019 11:00
Acompany that adapts its product mix to meet the needs of a new market is using which of the following global marketing strategies market development diversification strategy product development undiversified
Answers: 3
Business, 22.06.2019 14:40
You are purchasing a bond that currently sold for $985.63. it has the time-to-maturity of 10 years and a coupon rate of 6%, paid semi-annually. the bond can be called for $1,020 in 3 years. what is the yield to maturity of this bond?
Answers: 2
Lesson 3: Handling Tense Situations
1. What are you responsible for when dealing with customers?
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