Employee engagement is a strong emotional and intellectual connection that an employee has for the job, organization, manager, or coworkers. Engagement influences how much discretionary effort people put into their work. In general, employees want to have clear goals and roles, resources to do a good job, and receive meaningful feedback. However, the factors that drive engagement vary across age groups and job positions. Assume you are Mike Boyle of Mike Boyle Strength and Conditioning and you are trying to increase the engagement of your employees who are in the 45- to 54-year-old age bracket. If you are trying to engage your workforce, what are the most important things you can do to engage them?

a. Ensure senior managers are genuinely interested in employee well-being
b. Quickly resolve customer concerns
c. Provide good retirement benefits
d. Develop leaders and employees at all levels