Business, 13.02.2021 21:10 Brangolflro

1. Suppose if you were a General Manager, what kind of guest relations training would you provide to your employees? What are some principles you would incorporate into the training? 2. Hotels exist in every city. Where would you like to work in your management career Why? Name three advantages to becoming a general mamager in the area you have selected. What are potential disadvantages?

3. What would you do to address a labor shortage problem in your hotel? First, think about tactics you might use to retain current employees. (f they did not leave, there would be less need to recruit new staff members). Then, think about tactics you could use to recruit new employees.

4. The chapter briefly discusses career opportunities in the lodging industry. What progressively responsible positions would you like to attain? What would youneed to do, beginning now, to prepare yourself for these positions?

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