The Freebird Turbocharger is being recalled. All customers who submitted warranty cards can have their installed turbochargers serviced free by authorized mechanics. If you do not have a warranty with Freebird, bring your original receipt to your local Freebird dealership and they will complete the repairs at cost. 1. What is the primary purpose of this message?
a. To give a price quote
b. To sell a turbocharger
c. To inform a customer about a recall
d. To refuse a refund
2. What is the secondary purpose of this message?
a. To retain the customer’s goodwill
b. To provide a refund
c. To sell more turbochargers