The collection of interactions a company has with a customer who has already purchased a product is called . When dealing with customers face-to-face, a good customer service technique is to . When speaking with customers over the phone, it is important to be aware of because it can change the meaning of what is said.

Savvy sightseeing had beginning equity of $90,000; revenues of $144,000, expenses of $83,000, and dividends to stockholders of $10,800. there were no stockholder investments during the year. calculate ending equity.

Which of the following does not offer an opportunity for timely content? evergreen content news alerts content that suits seasonal consumption patterns content that matches a situational trigger content that addresses urgent pain points

Over the past year, three of the star salesmen at family resorts international's corporate office have been lured away to competitors. on top of that, karina, the general manager of the sales department, has noticed that most employees come in, do their jobs, and leave. family resorts offers a good salary, benefits, and tuition reimbursement, as well as a number of development and training programs. most employees seem contented enough, but karina would like to do something to increase the level of engagement among her staff. what do you think karina should do?