4. Typesmart is a company that specializes in producing videos to teach customers keyboarding (1 po
skills. The original version of its top-selling video was produced in the late 1990s and the
company has received feedback from customers that they need to update the video to keep in
Ime with the new shapes and functions that keyboards offer. Typesmart listened to its
customers and started production on a new video. Because Typesmart listened to the feedback
from customers, it was able to
1:manage its products in a e-business world.
2:increase entrepreneurship within the workplace.
3:improve management of the quality of its products.
4:enter into the global keyboarding education market.