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Business, 19.12.2020 21:00 Serenitybella

The term performance quality refers to: Multiple Choice Customer satisfaction with the total experience of a product or service. The gap between product design specifications and actual performance of the product. The gap between actual performance of a product and customer expectations. Costs related to meeting customer demands and quality-related expectations. The difference between customer expectations (for attributes, services, functionality, etc.) and product design.

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