The most important part about having an effective organizational culture is to: a. ensure that all your values are expressed clearly in the mission statement.
b. reinforce the values in employees through cards, pins and desk sets.
c. include the values in employee on-boarding sessions.
d. ensure that words are aligned with behaviors.

d. ensure that words are aligned with behaviors.

Explanation:

Of course,  we can argue that it is not all about expressing clearly the organization's culture in the mission statement or writing them on cards, pins, desk sets, etc which may not even make any difference among employees, neither is simply including the values in the employee recruitment process.

However, what really matters is that the organization ensures all the words about the organization's culture on paper are aligned with the behaviors of employees as they carry out their assignments.

For example, an organization that merely writes on paper that it doesn't tolerate discrimination in the workplace on the basis of race, gender, etc, and yet still allows open discriminatory practices has failed to align words with behavior.

b, fewer problems later! good luck

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