Anna worked for over an hour trying to set up her new phone by going online to access the manual. she finally gave up and used the store locator to find the service provider’s nearest location to her home. businesses know their products can be complicated and many customers prefer on-site service visits. brick-and-mortar locations need to in order to compete for the business of busy customers.

China's new 5 percent tax on disposable wooden chopsticks, reflecting concerns about deforestation, has been praised by environmentalists. the move is hitting hard at the japanese, who consume 25 billion set of wooden chopsticks annually. almost all of the chopsticks used in japan come from china. the reuirements for chinese manufacturers of wooden chopsticks to pay the 5 percent tax is a factor in their external environment.