Jean has created a self improvement plan so she can meet her goal of getting a raise in six months. Which of these is an element of a good self improvement plan? a.
Track goals only when they are completed
b.
Track goals in progress and revise as necessary
c.
Track goals only when they are assigned
d.
Track goals in progress and never revise

Who has summer school : ( because i do : (

Statistical process control charts: a. indicate to the operator the true quality of material leaving the process. b. display upper and lower limits for process variables or attributes and signal when a process is no longer in control. c. indicate to the process operator the average outgoing quality of each lot. d. display the measurements on every item being produced. e. are a graphic way of classifying problems by their level of importance, often referred to as the 80-20 rule.

Atelephone call center uses three customer service representatives (csrs) during the 8: 30 a.m. to 9: 00 a.m. time period. the standard service rate is 3.0 minutes per telephone call per csr. assuming a target labor utilization rate of 80 percent, how many calls can these three csrs handle during this half-hour period?