Andrea is a single parent with two young children. She works as a librarian and leads a busy life. As a discerning consumer, what will be her expectation from the TDL industry?

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The answer is:

C.  flexibility in delivery schedules

A discerning consumer is a consumer that generally shows good taste, a lot of knowledge, or sophisticated buying habits. They tend to be very demanding when they acquire services or products since they expect high quality. Normally, the expectations of discerning consumers regarding transportation, distribution and logistics (TDL) would be basically that they receive the goods that they ordered on time and when they (the consumers) have time to receive them. E.g. if they buy something online, they will expect it to be delivered fast, without any delays, and the delivery schedule should be flexible enough so that it fits their own personal schedule.

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