Rita is a customer service representative who is working toward a resolution with an unhappy customer. She has already set the tone of the encounter by establishing that she will try to resolve the issue calmly and civilly. What should she do next? negotiate a win-win solution
agree on what the problem is
work toward possible solutions
gather all of the facts

negotiate a win win

Explanation:

hey, u didn't talk to me today is everything ok?

Explanation:

rational decision making is a multi-step process for making choices between alternatives. the process of rational decision making favors logic, objectivity, and analysis over subjectivity and insight. the word “rational” in this context does not mean sane or clear-headed as it does in the colloquial sense.

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answer; microeconomics;