Business, 22.09.2020 14:01 21hendlill
Randi Lynn supervises 12 customer service representatives. At the end of each day, each representative is required to send Randi Lynn an e-mail summarizing his or her customer interactions that day. Randi Lynn consistently receives e-mail summaries from Dennis, one of the customer service representatives on her team, with missing information, poorly written sentences, and sloppy formatting.
What nonverbal messages do Dennis’s sloppy e-mails send to Randi Lynn? Check all that apply.
A. I don’t take my job seriously.
B. I don’t respect your authority.
C. I am unprofessional.
Answers: 3
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Randi Lynn supervises 12 customer service representatives. At the end of each day, each representati...
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