Consider the concept of saving face when you read the following scenario, and then answer the question. You are reviewing a prototype refrigeration system developed by a Mexican manufacturing firm. The firm is eager to do business with your company, but you find that the prototype doesn’t meet safety standards. You feel the system needs further development, but the company’s representative, Mr. Lopez, keeps hinting that they’d like to start shipping soon. In this situation, which approach would you take to allow Mr. Lopez to save face?
Explain that safety is a major concern to Western consumers; as a result, you won’t be able to do business with them yet. Explain that the system doesn’t currently meet Western safety standards, but you might be interested in it if they address those concerns.
Explain that, given time, their product could fill your needs and that you are looking forward to more of their safety test results.