An airline company is successful because it adheres to service-profit chain. Arrange the order of dependency in service-profit chain. -Word-of-mouth brings in more bookings and increases profits. -Passengers make a mental note to reserve the same airline on their next visit. -He pays special attention to passengers. -Guests are pleased with extra interest shown. -An employee's morale is boosted when he is awarded employee of the month.

1   all nations face the problem of scarcity because there are limited resources and unlimited wants. nations do not have enough factors of production to produce everything that their population wants. entrepreneurial resources initiate businesses to make new goods and services; labor resources produce goods and services.

2 there are four factors of production: natural resources, labor resources, capital resources, and entrepreneurial resources. natural resources are raw materials from nature that are used to produce goods. trees, water, and grains are natural resources. some natural resources, such as wheat and cattle, are renewable

3 wants

things that you do not need to have in order to survive, but would like to have

needs

things that you must have in order to survive

goods

physical products

services

tasks that a business perform for customers

resources

items that people can use to make or obtain what they need or want

determine

to settle or decide by choice of alternatives or possiblities

4 i really dont know

answer; erp systems;

answer; conceptual skills;