Many fast-food restaurants compete on lean business concepts. Match each of the following activities at a fast-food restaurant with the lean business concept it strives to achieve. Some activities might relate to more than one lean business concept.
1. Courteous employees
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
2. Food produced to order
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
3. New product development
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
4. Clean tables and floors
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
5. Orders filled within three minutes
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
6. Standardized food making processes
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
7. Customer satisfaction surveys
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
8. Continually changing menus
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
9. Drive-through windows
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
10. Standardized menus from location to location
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
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