Request, Response, and Instruction Messages Business letters can be used to request information or action. Familiarize yourself with the organization of these direct request letters so that you can communicate your purpose and achieve a positive outcome.
The closing of a direct request letter should.
Read the following scenario.
1. Your manager asks you for advice about the tone of a request letter she is composing to an irate customer. What advice would you give?
A. Match the tone of the irate customer.
B. Express appreciation in a fresh and efficient manner.
C. Use emoticons within the text to ensure correct tone.
2. The quality of information obtained from request letter depends on the clarity of the inquiry. What techniques can you use to make your request clear?
A. Use the recipient's first name.
B. Organize your ideas.
C. Set an end date when appropriate.
D. Frame your request logically.
E. Itemize information to improve readability.
In the workplace, you will often write messages that reply directly to requests for information or action. Using the direct message pattern will help you respond clearly and effectively.
Complete the following sentence with the best choice.
Effective direct reply letters.