KYG Instruments, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by KYG. To address the issue, the HR department is considering implementing a training program. As part of the process, the HR department's first step should be to:

Identify what the sales representatives will need to learn.  

Explanation:

Before the laying out the plan of training the most important thing is that the HR department has to analyze and identify what are the skills that they must develop through the training program which will be as per the requirement of the firm. So in the KYG training program, the first step is to identify analyze the skill sets required for the sales representatives that would be taught them.

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