Typical components in a claim are the claim, a rationale, a call to action, and a statement of goodwill. As you write claims, keep in mind that your goal is to have your claim honored. Focus on facts first and emotions second, if at all. Lay out a logical, reasonable, and professional explanation for your claim. Emotional claims are far more likely to be rejected. Also, remember that you will often work with the same people again and again. So, be polite and focus on the long-term working relationship.

True.

Explanation:

These assumptions are true, as a claim can be described as a request for correction or compensation of errors.

Therefore, when writing a claim, it is necessary to focus on adopting a respectful communication with the recipient, who in the workplace will probably be someone that you establish a type of professional relationship, so it is ideal to maintain an ethical and direct posture, exposing all facts of your claim in a logical and non-emotional way, providing the necessary justifications for the claim, which should focus on action and resolution.

it's obviously d. it could be c though.