Which of the following is an example of a functional skill? O A. Knowing how to create an architectural blueprint
B. Knowing how to draw blood from a patient
C. Knowing how to deal with angry customers
D. Knowing how to change the oil in a car

C. Knowing how to deal with angry customer.

Explanation:

Functional skill is a skill in which one has to come up with solutions to various challenges as they arise. As humans, there are some skills that we must continuously use as we grow and such is knowing how to deal with angry customer.

When one is able to calm an angry customer, it will show calmness and some other skill one possess like communication skill which is embedded in functional skill.

With regards to the above question, how to deal with an angry customer could be regarded as example of a functional skill.

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