Factors that can influence the success of a TQM program in a negative way include all of the following, EXCEPT . a. tasks make high-skill demands on employees b. managers wait for big, dramatic innovations c. management expectations are unrealistically high d. middle managers are dissatisfied about loss of authority e. workers are dissatisfied with other aspects of organizational life

a. tasks make high-skill demands on employees.

Explanation:

A Total Quality Management program can be defined as an approach used to improve flexibility, effectiveness and competitiveness within an organization.

The philosophy of this approach contains a system that encompasses the organization as an integrated and consistent system, with the participation of people grouped in multifunctional teams, focused on improving management, customer service, training and development that will lead to the continuous improvement of organizational processes. .

Therefore, among the alternatives presented, the one that least fits as a factor that can negatively influence the success of a TQM program is that the tasks demand a lot from the employees, because one of the focus of this approach is the development of skills and abilities of employees in order to generate continuous improvement also of the company's human capital, essential to contribute to the objectives that will generate total quality.

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