Business, 05.05.2020 22:15 TunaBoi

The top management of ceva corp., a call center, intends to improve ceva's customer service rating. employees at ceva think they are serving customers well enough, and the company is a dominant player in the market. in order to create a sense of urgency among employees, the top management of ceva should: stop trying to convince employees that they should change their behavior and use other strategies to gain market share. introduce punishments for employees who do not become more customer-friendly. introduce a reward–punishment scheme to promote the change in the organization. inform employees about their competitors and current position in the market. keep pushing employees to change even though they don't see the need to change and attempt to replace the existing change agent. ©2018 mcgraw-hill education. all rights reserved.

Answers: 1

Show answers

Another question on Business

Business, 22.06.2019 12:00

Identify at least 3 body language messages that project a positive attitude

Answers: 2

Answer

Business, 22.06.2019 19:00

Which of the following would cause a shift to the right of the supply curve for gasoline? i. a large increase in the price of public transportation. ii. a large decrease in the price of automobiles. iii. a large reduction in the costs of producing gasoline

Answers: 1

Answer

Business, 22.06.2019 19:20

Garrett is an executive vice president at samm hardware. he researches a proposal by a larger company, maximum hardware, to combine the two companies. by analyzing past performance, conducting focus groups, and interviewing maximum employees, garrett concludes that maximum has poor profit margins, sells shoddy merchandise, and treats customers poorly. what actions should garrett and samm hardware take? a. turn down the acquisition offer and prepare to resist a hostile takeover. b. attempt a friendly merger and use managerial hubris to improve results at maximum. c. welcome the acquisition and use knowledge transfer to impart sam hardware's management practices. d. do nothing; the two companies cannot combine without samm hardware's explicit consent.

Answers: 1

Answer

Business, 22.06.2019 22:20

Mattress wholesalers, inc. is constantly trying to reduce inventory in its supply chain. last year, cogs was $7.47 million and inventory was $1.47 million. this year, cogs is $8.65 million and inventory investment is $1.64 million.a) what was its weeks of supply last ) what is its weeks of supply this ) is mattress wholesalers making progress in its inventory reduction effort? since the number of weeks that cover the supply has mattress wholesalers is making in its inventory reduction effort.

Answers: 3

Answer

You know the right answer?

The top management of ceva corp., a call center, intends to improve ceva's customer service rating....

Questions