Business, 06.05.2020 06:00 Zachary4759
Sounds, Inc., is a company that produces sound systems for car stereos. It is considering outsourcing its customer service operation. It has a bid of $4 per call from Callers Service Company. Its current costs to service customers are estimated to be $3 per call, but it could use the idle space currently occupied by the customer service operation to earn an additional $24,000 per year. Sounds, Inc., currently receives about 1,500 customer calls per month.
a. Should Sounds, Inc., outsource its customer service operation?
b. What nonfinancial factors should be considered?
Answers: 3
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Sounds, Inc., is a company that produces sound systems for car stereos. It is considering outsourcin...
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