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Business, 25.04.2020 13:48 studentstudies9816

In a claim rejection letter, Raul writes, “I can understand your disappointment. I am sorry that we cannot offer a suitable replacement for
the faulty item." Which goal for writing a negative message is he addressing?
understand you disapoim
ent i am sory that we cannot ofter a suitable replacement
A. Be future-looking.
B. Be empathetic.
C. Be clear
D. Be fair.
E. Be professional.

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Answers: 1

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