refers to systems for providing effective and efficient communication with the customer from the entire organization. Operational customer relationship management (CRM) Collaborative customer relationship management (CRM) Analytical customer relationship management (CRM) Sales force automation Business intelligence

Collaborative Customer relationships Management

Explanation:

Collaborative Customer Relationship Management (CRM) is a form of customer relationship management in which all departments present in an organization shares all the or any form of interaction they have with a customer. It provides effective and efficient interaction with customer from the whole organization. It facilitates communication and interaction throughout all the departments present in the organization. In collaborative CRM, all stakeholders are in control of the customer process.

answer; ///i believe the answer is (d) procedures to control the quailty of your product;

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