The basic premise of is that firms should establish objectives and evaluate strategies on criteria other than using only financial measures.
A. value chain analysis
B. reengineering
C. cost-benefit analysis
D. balanced scorecard
E. benchmarking

D, balanced scorecard

Explanation:

A balanced scorecard is a management strategy in which managers are able to assess the amount of job done by employees under their area of control.

It also helps to see whatever complications or success that are as a result of the job done by the employees.

A balance scorecard involves the satisfaction of customers by how much time, quality of service, performance of service, among other things. Also, the balance scorecard is helps to focus on some other important roles that could affect customer satisfaction.

Cheers.

none

explanation:

we're are the selections to pick from?

answer; rapid growth in buyer demand and high buyer switching cost;