Which of the following statements about writing negative messages is most accurate?
a. Negative messages should never accept blame.
b. Negative messages are always best delivered via phone rather than writing.
c. Even experienced communicators are sometimes unsuccessful in meeting the goals related to negative messages.
d. Negative messages should be sent by the highest-level person in the organization.

The correct answer is letter "C": Even experienced communicators are sometimes unsuccessful in meeting the goals related to negative messages.

Explanation:

The impact of negative messages does not only rely on how the speaker transmits the idea. Some other factors such as the audience's expectations are determinant at the moment of evaluating the reaction that causes the bad news.  

In the corporate world, experienced communicators also find it difficult to make references about negative news, moreover when the meeting is goal-related. Investors always expect revenues. Any loss, even if minimal, will be seen as management weakness at the moment of setting strategies or projects.

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