Michael and Amelia disagreed about who should tend to the affairs and health care of their father, Raphael, who was elderly and no longer self-reliant. As the conflict escalated, Michael and Amelia's relationship deteriorated, and Raphael developed immediate health concerns that required decisions. Michael and Amelia, who live several hours from each other, sought help from a community mediation center. The case worker at the center recommended that they participate in a conciliation process.

Which of the following best explains why the case worker recommended conciliation rather than shuttle diplomacy?

•Conciliation will allow Michael and Amelia to have a decision made for them to ease their tensions, whereas shuttle diplomacy requires them to make their own decision

.•Shuttle diplomacy requires at least one face-to-face interaction, which is not possible for Michael and Amelia since they live so far apart.

•Conciliation focuses only on tangible issues, making it a more streamlined process and better fit for this situation, which requires a speedy resolution.

•Since it is a sensitive family issue, the conciliator will want to pay attention to emotions and communication between parties.