One of the major shortcomings of organizational charts is that they do not recognize the role of when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.

a. external communicationb. horizontal communicationc. upward communicationd. downward communication

b. horizontal communication

Explanation:

The communication is the process of passing the information from the sender to the receiver which involves the encoding, decoding, feedback, etc

The horizontal communication is the communication which communicate with the same level of the management i.e means passing the information within the organization of the same role and responsibilities

so according to the given scenario, the major short coming is of horizontal communication as they do not recognize the role of different level of management or different role and responsibilities

choices : )

explanation:

answer; /// i believe the correct answer is (market share); good luck